{"xsrfToken":"608aa3a53be3d65f87ed5c4a81f2a26a8871e5f2_lout","branding":{"id":"3","key":"cau","name":"Atención al cliente","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1f068d06-ec2a-4884-8227-3390895466bc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFmMDY4ZDA2LWVjMmEtNDg4NC04MjI3LTMzOTA4OTU0NjZiYyI6WyJyZWFkIl19LCJleHAiOjE3NDIxMjg4MzUsIm5iZiI6MTc0MjEyODIzNX0.Us-bg7neQqu9t27wEXWycMnhO5Xcvji2i3Y-weNKl8U&client=ee6891e2-cdce-40b1-9290-f14abcf936de&mode=fit","logoId":"1f068d06-ec2a-4884-8227-3390895466bc","isLogoAvailable":true,"helpCenterTitle":"Servicio de atención al usuario del Instituto Cervantes","sharedPortalName":"Atención al usuario","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"Servicio de atención al usuario del Instituto Cervantes","sharedPortalName":"Atención al usuario","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#ff0000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/88324fb1-6555-4056-ad9c-6e4b6cf3b3ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg4MzI0ZmIxLTY1NTUtNDA1Ni1hZDljLTZlNGI2Y2YzYjNlZiI6WyJyZWFkIl19LCJleHAiOjE3NDIxMjg4MzUsIm5iZiI6MTc0MjEyODIzNX0.5WCL5mZOBN4GSwZnmBsunX_6jJFOWCdhdgh2sdaA-W0&client=ee6891e2-cdce-40b1-9290-f14abcf936de&height=300&mode=fit","bannerMediaApiFileId":"88324fb1-6555-4056-ad9c-6e4b6cf3b3ef","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cau","projectId":10003,"serviceDeskId":3,"name":"Atención al cliente","description":"<p>Servicio de atención al cliente del Instituto Cervantes</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"81","name":"Actividades culturales en España","descriptionHtml":"","callToAction":"Actividades culturales en España","introHtml":"<p>Agenda cultural, actividades, disciplinas, cultura digital, programas especiales, …</p>","icon":10495,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[14],"key":""},{"id":"79","name":"Biblioteca electrónica","descriptionHtml":"","callToAction":"Biblioteca electrónica","introHtml":"<p>Servicio, actividades, fondos y colecciones, …</p>","icon":10482,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[14],"key":""},{"id":"80","name":"Cambio de datos personales","descriptionHtml":"","callToAction":"Cambio de datos personales","introHtml":"<p>Solicitudes de modificación de los datos de registro, cambio de correo electrónico, …</p>","icon":10493,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[14],"key":""},{"id":"82","name":"Centros acreditados","descriptionHtml":"","callToAction":"Centros acreditados","introHtml":"<p>Información general sobre el proceso de evaluación y certificación de centros de enseñanza, entidades evaluadoras, …</p>","icon":10485,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[14],"key":""},{"id":"83","name":"Consultas generales sobre acceso, compras y pagos en la tienda en línea","descriptionHtml":"","callToAction":"Consultas generales sobre acceso, compras y pagos en la tienda en línea","introHtml":"<p>Procesos de compra y atención en la tienda electrónica CLIC del Instituto Cervantes, cursos de formación de profesores, suscripción a la biblioteca electrónica, …</p>","icon":10496,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[14],"key":""},{"id":"84","name":"Cursos en España","descriptionHtml":"","callToAction":"Cursos en España","introHtml":"<p>Consultas sobre los cursos especializados impartidos en España, organizados en colaboración con diversas instituciones, para estudiantes e hispanistas.</p>","icon":10486,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[14],"key":""},{"id":"85","name":"Cursos en línea del Instituto Cervantes","descriptionHtml":"","callToAction":"Cursos en línea del Instituto Cervantes","introHtml":"<p>Cursos a través de Internet: AVE Global, Preparación al DELE, Grama-Exprés, Actualización para la acreditación de examinadores DELE, …</p>","icon":10467,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[14],"key":""},{"id":"86","name":"Exámenes DELE","descriptionHtml":"","callToAction":"Exámenes DELE","introHtml":"<p>Convocatorias para hacer los exámenes, inscripciones, calificaciones,… y todo lo relativo a los Diplomas de Español como Lengua Extranjera (DELE).</p>","icon":10481,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[14],"key":""},{"id":"87","name":"Exámenes SIELE","descriptionHtml":"","callToAction":"Exámenes SIELE","introHtml":"<p>Información general sobre todo lo relativo al examen del Servicio Internacional de Evaluación de la Lengua Española (SIELE).</p>","icon":10481,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[14],"key":""},{"id":"88","name":"Formación de profesores","descriptionHtml":"","callToAction":"Formación de profesores","introHtml":"<p>Programas, cursos y actividades presenciales y en línea, recursos para profesores y profesionales relacionados con el ámbito del español.</p>","icon":10516,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[14],"key":""},{"id":"90","name":"Otras consultas","descriptionHtml":"","callToAction":"Otras consultas","introHtml":"<p>Consultas generales, otros servicios, …</p>","icon":10548,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[14],"key":""},{"id":"89","name":"Pruebas de nacionalidad CCSE","descriptionHtml":"","callToAction":"Pruebas de nacionalidad CCSE","introHtml":"<p>Convocatorias para hacer las pruebas, inscripciones, calificaciones, …de la prueba de Conocimientos constitucionales y socioculturales de España (CCSE), para la adquisición de la nacionalidad española por residencia en España.</p>","icon":10483,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[14],"key":""},{"id":"96","name":"Petición creada por el gestor","descriptionHtml":"","callToAction":"Petición creada por el gestor","introHtml":"<p>Petición recibida por un canal distinto del portal y creada por el gestor</p>","icon":10466,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"21","name":"Petición creada por email","descriptionHtml":"","callToAction":"Petición creada por email","introHtml":"<p>Petición recibida a través del canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"General"}],"orderMapping":{"14":[89,81,79,80,82,83,84,85,86,87,88,90]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3a1cd065-c1c1-32c7-887d-314ffcc15e85","appLinkName":"System Confluence","appLinkUrl":"https://institutocervantes.atlassian.net/wiki","spaceKey":"CAUP","spaceName":"CAU IC Público","spaceUrl":"https://institutocervantes.atlassian.net/wiki/spaces/CAUP","isServer":false},"labels":[],"projectKey":"CAU","serviceDeskId":3,"kbLinkDomainURLs":["https://institutocervantes.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CAU","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIxMjk0MzUsIm5iZiI6MTc0MjEyODIzNX0.JaDe-kYHUFhMFL15wApTTc-ehhka6Iq-fqKSjXic45U","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"ee6891e2-cdce-40b1-9290-f14abcf936de","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"2abe1b82-d5fa-4fc3-9497-b2d693840039","name":"Actividades y talleres culturales y biblioteca electrónica","description":"Agenda cultural de la Sede en Madrid, actividades, disciplinas, cultura digital, biblioteca electrónica, programas especiales,…","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/2abe1b82-d5fa-4fc3-9497-b2d693840039","lastUpdated":"1709217848805","createdAt":"1697526151836"},{"id":"a1a0e268-7523-420a-8aa2-97e0ff311f83","name":"Cursos de español en línea","description":"Cursos de español por Internet: cursos generales AVE Global, preparación al DELE, cursos de gramática Grama-Exprés, …","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/a1a0e268-7523-420a-8aa2-97e0ff311f83","lastUpdated":"1709216963635","createdAt":"1697526169031"},{"id":"676ccd42-ff91-452d-9ad4-4b2efde9ce78","name":"Cursos de español presenciales","description":"Cursos especializados impartidos en España para estudiantes e hispanistas.","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/676ccd42-ff91-452d-9ad4-4b2efde9ce78","lastUpdated":"1706083745850","createdAt":"1697526191351"},{"id":"b5f1af98-f224-4cb8-a220-f60f996d46be","name":"Formación y acreditación de profesores de ELE","description":"Programas, cursos presenciales y en línea, acreditaciones DADIC dirigidos a profesores y otros servicios relacionados con la formación","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/b5f1af98-f224-4cb8-a220-f60f996d46be","lastUpdated":"1728042194742","createdAt":"1697526183770"},{"id":"7c164fd1-8e61-4d70-abdf-b1086d59fe88","name":"Exámenes","description":"Consultas sobre el examen DELE, la prueba CCSE y el examen SIELE.","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/7c164fd1-8e61-4d70-abdf-b1086d59fe88","lastUpdated":"1706083767478","createdAt":"1697526197343"},{"id":"84766cf4-63a6-4e1d-bc6c-38b204c33062","name":"Acreditación de centros de ELE y otros asuntos","description":"Acreditación de centros de ELE por parte del IC, otros servicios, consultas generales","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/84766cf4-63a6-4e1d-bc6c-38b204c33062","lastUpdated":"1728042872119","createdAt":"1697526201984"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:twinit-reports-app__tw-issue-view-footer-create_request","name":"tw-issue-view-footer","html":"<div class=\"ap-container\" id=\"ap-twinit-reports-app__tw-issue-view-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-twinit-reports-app__tw-issue-view-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"twinit-reports-app\",\n \"uniqueKey\":\"twinit-reports-app__tw-issue-view-footer-create_request\",\n \"key\":\"tw-issue-view-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"tw-issue-view-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://tw-user-actions.herokuapp.com/issue_view?xdm_e=https%3A%2F%2Finstitutocervantes.atlassian.net&xdm_c=channel-twinit-reports-app__tw-issue-view-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=twinit-reports-app&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1NzhkMzExNzRkYjg5YjUzMmUxMDcxYzAxYTg0YTg3ZDFjMGNkMDNhOWRhYmIzYzU2ZWIyZDg5Yzg4MDc5MGVhIiwiaXNzIjoiNTdlNWM5NTgtZjk1Ni0zNDIzLTlmYzUtYTk5MWE0OGMwNGEyIiwiY29udGV4dCI6e30sImV4cCI6MTc0MjEyOTEzNiwiaWF0IjoxNzQyMTI4MjM2fQ.lRE3Vnu1PoTyK9wvllJcCvWn4EUqrifiEA2QBnUyGD4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjU3ZTVjOTU4LWY5NTYtMzQyMy05ZmM1LWE5OTFhNDhjMDRhMiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvaW5zdGl0dXRvY2VydmFudGVzLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2luc3RpdHV0b2NlcnZhbnRlcy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJDQVUiLCJpZCI6IjEwMDAzIn19fSwiZXhwIjoxNzQyMTI5MTM2LCJpYXQiOjE3NDIxMjgyMzZ9.B53GPFkdTo8ymwT-tJLEAj3XkeUEZM9GL6Z5UQekEKs\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://institutocervantes.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://institutocervantes.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CAU\\\",\\\"id\\\":\\\"10003\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CAU\\\",\\\"project.id\\\":\\\"10003\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Europe/Madrid\",\n \"origin\":\"https://tw-user-actions.herokuapp.com\",\n \"hostOrigin\":\"https://institutocervantes.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}