Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Las inscripciones a los exámenes CCSE y DELE están temporalmente suspendidas
Estamos trabajando en la mejora de nuestros sistemas y nuestra tienda está cerrada. Las inscripciones a los exámenes CCSE y DELE están por tanto suspendidas, pero se reanudarán muy pronto con una nueva tienda y novedades para mejorar la navegabilidad. Gracias por tu paciencia y comprensión.
Customer service
Instituto Cervantes customer service
Contact the Instituto Cervantes centers in Spain
Teacher training
Programs, face-to-face and online courses, DADIC diplomas, resources for teachers and professionals working in the field of Spanish.
Required fields are marked with an asterisk*
{"xsrfToken":"80d30a337ea00ae6f52a9c0d49916f056c27464d_lout","branding":{"id":"3","key":"cau","name":"Customer service","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1f068d06-ec2a-4884-8227-3390895466bc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFmMDY4ZDA2LWVjMmEtNDg4NC04MjI3LTMzOTA4OTU0NjZiYyI6WyJyZWFkIl19LCJleHAiOjE3Nzg3NDMyMzksIm5iZiI6MTc3ODc0MjYzOX0.3N-BjypkmfIYOQq9ftN3KB9yVGlZ72iqVgU1d5Uc9ts&client=ee6891e2-cdce-40b1-9290-f14abcf936de&mode=fit","logoId":"1f068d06-ec2a-4884-8227-3390895466bc","isLogoAvailable":true,"helpCenterTitle":"Servicio de atención al usuario del Instituto Cervantes","sharedPortalName":"Atención al usuario","userInitialAnnouncementHeader":"Las inscripciones a los exámenes CCSE y DELE están temporalmente suspendidas","userInitialAnnouncementMessageWiki":"<p>Estamos trabajando en la mejora de nuestros sistemas y nuestra tienda está cerrada. Las inscripciones a los exámenes CCSE y DELE están por tanto suspendidas, pero se reanudarán muy pronto con una nueva tienda y novedades para mejorar la navegabilidad. Gracias por tu paciencia y comprensión.</p>","translations":{"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"sr-RS":{"localeDisplayName":"Serbian (Serbia)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"helpCenterTitle":"Servicio de atención al usuario del Instituto Cervantes","sharedPortalName":"Atención al usuario","announcementHeader":"Las inscripciones a los exámenes CCSE y DELE están temporalmente suspendidas","announcementMessage":"Estamos trabajando en la mejora de nuestros sistemas y nuestra tienda está cerrada. Las inscripciones a los exámenes CCSE y DELE están por tanto suspendidas, pero se reanudarán muy pronto con una nueva tienda y novedades para mejorar la navegabilidad. Gracias por tu paciencia y comprensión.","localeDisplayName":"Spanish (Spain)"},"sl-SI":{"localeDisplayName":"Slovenian (Slovenia)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"sr-YR":{"localeDisplayName":"Serbian (YR)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#e31b25","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/442d449f-3140-4762-8949-293092b48a87/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0MmQ0NDlmLTMxNDAtNDc2Mi04OTQ5LTI5MzA5MmI0OGE4NyI6WyJyZWFkIl19LCJleHAiOjE3Nzg3NDMyMzksIm5iZiI6MTc3ODc0MjYzOX0.cvulviUc0qFrdnddw1e-RG7KucjMMEksaKBdZ-OXe7c&client=ee6891e2-cdce-40b1-9290-f14abcf936de&height=300&mode=fit","bannerMediaApiFileId":"442d449f-3140-4762-8949-293092b48a87","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#e31b25","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"cau","projectId":10003,"serviceDeskId":3,"name":"Customer service","description":"<p>Instituto Cervantes customer service</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"81","name":"Cultural activities in Spain","descriptionHtml":"","callToAction":"Cultural activities in Spain","introHtml":"<p>Cultural agenda, activities, disciplines, digital culture, special programs, …</p>","icon":10495,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[14],"key":""},{"id":"79","name":"Electronic library","descriptionHtml":"","callToAction":"Electronic library","introHtml":"<p>Services, activities, archives and collections, …</p>","icon":10482,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[14],"key":""},{"id":"80","name":"Changes to personal data","descriptionHtml":"","callToAction":"Changes to personal data","introHtml":"<p>Requests to modify registration details, change email address, …</p>","icon":10493,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[14],"key":""},{"id":"82","name":"Accredited centres","descriptionHtml":"","callToAction":"Accredited centres","introHtml":"<p>General information on the assessment and certification process for educational institutions, assessment bodies, …</p>","icon":10485,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[14],"key":""},{"id":"83","name":"General inquiries about access, purchases and payments in the online store","descriptionHtml":"","callToAction":"General inquiries about access, purchases and payments in the online store","introHtml":"<p>Purchasing processes and customer service in the Instituto Cervantes online store “CLIC”, teacher training courses, subscription to the electronic library, …</p>","icon":10496,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[14],"key":""},{"id":"84","name":"Courses in Spain","descriptionHtml":"","callToAction":"Courses in Spain","introHtml":"<p>Inquiries about specialist courses taught in Spain, organized in collaboration with various institutions, for students and Hispanists.</p>","icon":10486,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[14],"key":""},{"id":"85","name":"Online courses from the Instituto Cervantes","descriptionHtml":"","callToAction":"Online courses from the Instituto Cervantes","introHtml":"<p>Courses via the Internet: AVE Global, preparation for the DELE, Grama-Exprés, updates for DELE examiner accreditation, …</p>","icon":10467,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[14],"key":""},{"id":"270","name":"EU Spanish Courses","descriptionHtml":"","callToAction":"EU Spanish Courses","introHtml":"","icon":10487,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[60],"key":""},{"id":"86","name":"DELE exams","descriptionHtml":"","callToAction":"DELE exams","introHtml":"<p>Exam dates, registrations, grades, etc., and all matters relating to Diplomas in Spanish as a Foreign Language (DELE).</p>","icon":10481,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[14],"key":""},{"id":"87","name":"SIELE exams","descriptionHtml":"","callToAction":"SIELE exams","introHtml":"<p>General information on all matters relating to the International Spanish Language Assessment Service (SIELE) exam.</p>","icon":10481,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[14],"key":""},{"id":"88","name":"Teacher training","descriptionHtml":"","callToAction":"Teacher training","introHtml":"<p>Programs, face-to-face and online courses, DADIC diplomas, resources for teachers and professionals working in the field of Spanish.</p>","icon":10516,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[14],"key":""},{"id":"90","name":"Other inquiries","descriptionHtml":"","callToAction":"Other inquiries","introHtml":"<p>General inquiries, other services, …</p>","icon":10548,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[14],"key":""},{"id":"89","name":"CCSE nationality tests","descriptionHtml":"","callToAction":"CCSE nationality tests","introHtml":"<p>Test dates, registration, grades, etc., for the Spanish Constitutional and Sociocultural Knowledge Test (CCSE) for acquiring Spanish nationality through residence in Spain.</p>","icon":10483,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[14],"key":""},{"id":"237","name":"Instituto Cervantes centers outside Spain","descriptionHtml":"","callToAction":"Instituto Cervantes centers outside Spain","introHtml":"<p>• Cultural activities<br> • Library<br> • Change to personal data<br> • Courses<br> • Exams and certifications<br> • Teacher training<br> • Sponsorship<br> • Others</p>","icon":10487,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[27],"key":""},{"id":"96","name":"Request created by the manager","descriptionHtml":"","callToAction":"Request created by the manager","introHtml":"<p>Request received through a channel other than the portal and created by the manager</p>","icon":10466,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"21","name":"Request created by email","descriptionHtml":"","callToAction":"Request created by email","introHtml":"<p>Request received through the email support channel.</p>","icon":10527,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Contact the Instituto Cervantes centers in Spain"},{"id":27,"name":"Contact the Instituto Cervantes centers in the rest of the world"},{"id":60,"name":"Contact for EU Spanish Courses"}],"orderMapping":{"60":[270],"14":[89,81,79,80,82,83,84,85,86,87,88,90],"27":[237]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3a1cd065-c1c1-32c7-887d-314ffcc15e85","appLinkName":"System Confluence","appLinkUrl":"https://institutocervantes.atlassian.net/wiki","spaceKey":"CAUP","spaceName":"CAU IC Público","spaceUrl":"https://institutocervantes.atlassian.net/wiki/spaces/CAUP","isServer":false},"labels":[],"projectKey":"CAU","serviceDeskId":3,"kbLinkDomainURLs":["https://institutocervantes.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CAU","userLanguageHeader":"Las inscripciones a los exámenes CCSE y DELE están temporalmente suspendidas","userLanguageMessageWiki":"<p>Estamos trabajando en la mejora de nuestros sistemas y nuestra tienda está cerrada. Las inscripciones a los exámenes CCSE y DELE están por tanto suspendidas, pero se reanudarán muy pronto con una nueva tienda y novedades para mejorar la navegabilidad. Gracias por tu paciencia y comprensión.</p>","defaultLanguageHeader":"Las inscripciones a los exámenes CCSE y DELE están temporalmente suspendidas","defaultLanguageMessage":"Estamos trabajando en la mejora de nuestros sistemas y nuestra tienda está cerrada. Las inscripciones a los exámenes CCSE y DELE están por tanto suspendidas, pero se reanudarán muy pronto con una nueva tienda y novedades para mejorar la navegabilidad. Gracias por tu paciencia y comprensión.","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTAxNDg0NjM5MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4NzQzODM4LCJuYmYiOjE3Nzg3NDI2MzgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.n_Z1Tz5AmFKcTp377yQYHW_KNID7Ny8l0S36uoHZoik","targetCollection":"upload-user-collection-1014846392","endpointUrl":"https://api.media.atlassian.com","clientId":"ee6891e2-cdce-40b1-9290-f14abcf936de","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"caf481a7-c7fd-4bc2-9570-a01371f67905","name":"Atención al cliente de las sedes del Instituto Cervantes en España","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/caf481a7-c7fd-4bc2-9570-a01371f67905","lastUpdated":"1750144894251","createdAt":"1750141794520"},{"id":"864a8f1d-5525-42b6-a576-22731f930aa0","name":"Atención al cliente de las sedes del Instituto Cervantes en el resto del mundo","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/864a8f1d-5525-42b6-a576-22731f930aa0","lastUpdated":"1750143992218","createdAt":"1750141806636"}]}},"reqCreate":{"id":88,"projectId":10003,"issueType":{"id":"10005","name":"Solicitud de servicio"},"form":{"name":"Teacher training","descriptionHtml":"","callToAction":"Teacher training","intro":"<p>Programs, face-to-face and online courses, DADIC diplomas, resources for teachers and professionals working in the field of Spanish.</p>","instructions":"","icon":10516,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10087","fieldConfigId":"10263","label":"First and last names","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10085","fieldConfigId":"10261","label":"Origen del ticket","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10159"],"values":[{"value":"10161","label":"Teléfono","selected":true,"children":[]},{"value":"10160","label":"Email","selected":false,"children":[]},{"value":"10159","label":"Portal","selected":false,"children":[]},{"value":"11816","label":"Escalado","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10238","fieldConfigId":"10439","label":"Which topic does your request relate to?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11218","label":"Certificado de calificación","selected":false,"children":[]},{"value":"11861","label":"Devolución","selected":false,"children":[]},{"value":"13354","label":"Diplomas de acreditación docente (DADIC)","selected":false,"children":[]},{"value":"11219","label":"Información general","selected":false,"children":[]},{"value":"11220","label":"Otro asunto","selected":false,"children":[]},{"value":"11221","label":"Problema con el usuario o la contraseña","selected":false,"children":[]},{"value":"11222","label":"Problema con la inscripción, la compra o el pago","selected":false,"children":[]},{"value":"11223","label":"Problema con un curso en línea","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"How can we help you?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach images or documents","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/88","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/88","calendarParams":{"firstDay":0,"date":"2026-05-14T09:10:40+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d/%m/%Y","dateTimeIfFormat":"%d/%m/%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTAxNDg0NjM5MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4NzQzODQwLCJuYmYiOjE3Nzg3NDI2NDAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.1MZJ-2F8e1ywGjzSJeZHmOUcn5aWuDLmu8RcTGw46zQ","targetCollection":"upload-user-collection-1014846392","endpointUrl":"https://api.media.atlassian.com","clientId":"ee6891e2-cdce-40b1-9290-f14abcf936de","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2024-01-19T10:48:25.092233Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[81,79,53,82,83,84,85,88,55,90,86,87,89],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Formulario - Resto de solicitudes","submit":{"lock":false,"pdf":false},"templateFormUuid":"0dd2ccca-c787-40d2-8b00-95aed2d8a85e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"812483b0-7b3b-4d70-ba14-e10835c5403f"}},{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"(*) Dato obligatorio"}]},{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"(**) "},{"type":"text","text":"Aviso legal y política de privacidad","marks":[{"type":"link","attrs":{"href":"https://cervantes.org/es/aviso-legal"}}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"De conformidad con lo establecido en la legislación vigente, te informamos de que los datos aportados en este formulario serán tratados por el Instituto Cervantes, en calidad de responsable del tratamiento, con la base de legitimación de tu consentimiento, con la única finalidad de "},{"type":"text","text":"gestionar y tramitar el servicio de atención solicitado y dar respuesta a tu consulta","marks":[{"type":"strong"}]},{"type":"text","text":". Tus datos no serán comunicados a terceros, salvo obligación legal, y serán conservados mientras no revoques el citado consentimiento o te opongas a él. Puedes ejercer en cualquier momento los derechos de acceso, rectificación, oposición, portabilidad, limitación al tratamiento y supresión de tus datos como se indica en la "},{"type":"text","text":"información adicional sobre protección de datos personales","marks":[{"type":"link","attrs":{"href":"https://cervantes.org/es/sobre_proteccion_datos_rgpd_adicional_cau_instituto_cervantes_es"}}]},{"type":"text","text":"."}]}]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cm","label":"Acepta las condiciones legales","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"He leído y acepto el aviso legal y la política de privacidad (**) y autorizo que mis datos sean tratados por el Instituto Cervantes, con la finalidad de gestionar el servicio solicitado.","other":false}],"questionKey":""}}},"uuid":"0dd2ccca-c787-40d2-8b00-95aed2d8a85e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2024-01-19T10:48:25.092233Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[81,79,53,82,83,84,85,88,55,90,86,87,89],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Formulario - Resto de solicitudes","submit":{"lock":false,"pdf":false},"templateFormUuid":"0dd2ccca-c787-40d2-8b00-95aed2d8a85e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"812483b0-7b3b-4d70-ba14-e10835c5403f"}},{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"(*) Dato obligatorio"}]},{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"(**) "},{"type":"text","text":"Aviso legal y política de privacidad","marks":[{"type":"link","attrs":{"href":"https://cervantes.org/es/aviso-legal"}}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"De conformidad con lo establecido en la legislación vigente, te informamos de que los datos aportados en este formulario serán tratados por el Instituto Cervantes, en calidad de responsable del tratamiento, con la base de legitimación de tu consentimiento, con la única finalidad de "},{"type":"text","text":"gestionar y tramitar el servicio de atención solicitado y dar respuesta a tu consulta","marks":[{"type":"strong"}]},{"type":"text","text":". Tus datos no serán comunicados a terceros, salvo obligación legal, y serán conservados mientras no revoques el citado consentimiento o te opongas a él. Puedes ejercer en cualquier momento los derechos de acceso, rectificación, oposición, portabilidad, limitación al tratamiento y supresión de tus datos como se indica en la "},{"type":"text","text":"información adicional sobre protección de datos personales","marks":[{"type":"link","attrs":{"href":"https://cervantes.org/es/sobre_proteccion_datos_rgpd_adicional_cau_instituto_cervantes_es"}}]},{"type":"text","text":"."}]}]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cm","label":"Acepta las condiciones legales","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"He leído y acepto el aviso legal y la política de privacidad (**) y autorizo que mis datos sean tratados por el Instituto Cervantes, con la finalidad de gestionar el servicio solicitado.","other":false}],"questionKey":""}}},"uuid":"0dd2ccca-c787-40d2-8b00-95aed2d8a85e"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:twinit-reports-app__tw-issue-view-footer-create_request","name":"tw-issue-view-footer","html":"<div class=\"ap-container\" id=\"ap-twinit-reports-app__tw-issue-view-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-twinit-reports-app__tw-issue-view-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"twinit-reports-app\",\n \"uniqueKey\":\"twinit-reports-app__tw-issue-view-footer-create_request\",\n \"key\":\"tw-issue-view-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"tw-issue-view-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://tw-user-actions.herokuapp.com/issue_view?xdm_e=https%3A%2F%2Finstitutocervantes.atlassian.net&xdm_c=channel-twinit-reports-app__tw-issue-view-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=twinit-reports-app&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2YzJlNDU4YWU5NjNhMDcxZjA1OGFlYWJiZWU0M2Q5YTNmYWQ4YWJhMTczMTIzYmI0ZDMwNThkNGVjM2ViMmMyIiwiaXNzIjoiNTdlNWM5NTgtZjk1Ni0zNDIzLTlmYzUtYTk5MWE0OGMwNGEyIiwiY29udGV4dCI6e30sImV4cCI6MTc3ODc0MzUzOCwiaWF0IjoxNzc4NzQyNjM4fQ.WTNlhES_D7sfKscH97py56LFkxR-x0A18yidU1QYz40\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjU3ZTVjOTU4LWY5NTYtMzQyMy05ZmM1LWE5OTFhNDhjMDRhMiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2luc3RpdHV0b2NlcnZhbnRlcy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9pbnN0aXR1dG9jZXJ2YW50ZXMuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ0FVIiwiaWQiOiIxMDAwMyJ9fX0sImV4cCI6MTc3ODc0MzUzOSwiaWF0IjoxNzc4NzQyNjM5fQ.gEyf1pMXZEtYCKJZyvcJu8vq0tidBH0DOQVCA7UNoH0\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://institutocervantes.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://institutocervantes.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CAU\\\",\\\"id\\\":\\\"10003\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CAU\\\",\\\"project.id\\\":\\\"10003\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"88\\\"}\",\n \"timeZone\":\"Europe/Madrid\",\n \"origin\":\"https://tw-user-actions.herokuapp.com\",\n \"hostOrigin\":\"https://institutocervantes.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}