{"xsrfToken":"6e74679cb3be4cfb2f0ced594f90001e156cc110_lout","branding":{"id":"3","key":"cau","name":"Atención al cliente","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1f068d06-ec2a-4884-8227-3390895466bc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFmMDY4ZDA2LWVjMmEtNDg4NC04MjI3LTMzOTA4OTU0NjZiYyI6WyJyZWFkIl19LCJleHAiOjE3NDQ1Nzc4MzgsIm5iZiI6MTc0NDU3NzIzOH0.NpOhnxkIhtGy4yhlcxUu0WKCmCRkSw8Oh8v7nAOy8EI&client=ee6891e2-cdce-40b1-9290-f14abcf936de&mode=fit","logoId":"1f068d06-ec2a-4884-8227-3390895466bc","isLogoAvailable":true,"helpCenterTitle":"Servicio de atención al usuario del Instituto Cervantes","sharedPortalName":"Atención al usuario","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"Servicio de atención al usuario del Instituto Cervantes","sharedPortalName":"Atención al usuario","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#ff0000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/88324fb1-6555-4056-ad9c-6e4b6cf3b3ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg4MzI0ZmIxLTY1NTUtNDA1Ni1hZDljLTZlNGI2Y2YzYjNlZiI6WyJyZWFkIl19LCJleHAiOjE3NDQ1Nzc4MzgsIm5iZiI6MTc0NDU3NzIzOH0.XqFtnCb87N6vtT_HMxaQWT9QbY4HdLMJpdZr97PRA6U&client=ee6891e2-cdce-40b1-9290-f14abcf936de&height=300&mode=fit","bannerMediaApiFileId":"88324fb1-6555-4056-ad9c-6e4b6cf3b3ef","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cau","projectId":10003,"serviceDeskId":3,"name":"Atención al cliente","description":"<p>Servicio de atención al cliente del Instituto Cervantes</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"81","name":"Actividades culturales en España","descriptionHtml":"","callToAction":"Actividades culturales en España","introHtml":"<p>Agenda cultural, actividades, disciplinas, cultura digital, programas especiales, …</p>","icon":10495,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[14],"key":""},{"id":"79","name":"Biblioteca electrónica","descriptionHtml":"","callToAction":"Biblioteca electrónica","introHtml":"<p>Servicio, actividades, fondos y colecciones, …</p>","icon":10482,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[14],"key":""},{"id":"80","name":"Cambio de datos personales","descriptionHtml":"","callToAction":"Cambio de datos personales","introHtml":"<p>Solicitudes de modificación de los datos de registro, cambio de correo electrónico, …</p>","icon":10493,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[14],"key":""},{"id":"82","name":"Centros acreditados","descriptionHtml":"","callToAction":"Centros acreditados","introHtml":"<p>Información general sobre el proceso de evaluación y certificación de centros de enseñanza, entidades evaluadoras, …</p>","icon":10485,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[14],"key":""},{"id":"83","name":"Consultas generales sobre acceso, compras y pagos en la tienda en línea","descriptionHtml":"","callToAction":"Consultas generales sobre acceso, compras y pagos en la tienda en línea","introHtml":"<p>Procesos de compra y atención en la tienda electrónica CLIC del Instituto Cervantes, cursos de formación de profesores, suscripción a la biblioteca electrónica, …</p>","icon":10496,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[14],"key":""},{"id":"84","name":"Cursos en España","descriptionHtml":"","callToAction":"Cursos en España","introHtml":"<p>Consultas sobre los cursos especializados impartidos en España, organizados en colaboración con diversas instituciones, para estudiantes e hispanistas.</p>","icon":10486,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[14],"key":""},{"id":"85","name":"Cursos en línea del Instituto Cervantes","descriptionHtml":"","callToAction":"Cursos en línea del Instituto Cervantes","introHtml":"<p>Cursos a través de Internet: AVE Global, Preparación al DELE, Grama-Exprés, Actualización para la acreditación de examinadores DELE, …</p>","icon":10467,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[14],"key":""},{"id":"86","name":"Exámenes DELE","descriptionHtml":"","callToAction":"Exámenes DELE","introHtml":"<p>Convocatorias para hacer los exámenes, inscripciones, calificaciones,… y todo lo relativo a los Diplomas de Español como Lengua Extranjera (DELE).</p>","icon":10481,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[14],"key":""},{"id":"87","name":"Exámenes SIELE","descriptionHtml":"","callToAction":"Exámenes SIELE","introHtml":"<p>Información general sobre todo lo relativo al examen del Servicio Internacional de Evaluación de la Lengua Española (SIELE).</p>","icon":10481,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[14],"key":""},{"id":"88","name":"Formación de profesores","descriptionHtml":"","callToAction":"Formación de profesores","introHtml":"<p>Programas, cursos y actividades presenciales y en línea, recursos para profesores y profesionales relacionados con el ámbito del español.</p>","icon":10516,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[14],"key":""},{"id":"90","name":"Otras consultas","descriptionHtml":"","callToAction":"Otras consultas","introHtml":"<p>Consultas generales, otros servicios, …</p>","icon":10548,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[14],"key":""},{"id":"89","name":"Pruebas de nacionalidad CCSE","descriptionHtml":"","callToAction":"Pruebas de nacionalidad CCSE","introHtml":"<p>Convocatorias para hacer las pruebas, inscripciones, calificaciones, …de la prueba de Conocimientos constitucionales y socioculturales de España (CCSE), para la adquisición de la nacionalidad española por residencia en España.</p>","icon":10483,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[14],"key":""},{"id":"96","name":"Petición creada por el gestor","descriptionHtml":"","callToAction":"Petición creada por el gestor","introHtml":"<p>Petición recibida por un canal distinto del portal y creada por el gestor</p>","icon":10466,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"21","name":"Petición creada por email","descriptionHtml":"","callToAction":"Petición creada por email","introHtml":"<p>Petición recibida a través del canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"General"}],"orderMapping":{"14":[89,81,79,80,82,83,84,85,86,87,88,90]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3a1cd065-c1c1-32c7-887d-314ffcc15e85","appLinkName":"System Confluence","appLinkUrl":"https://institutocervantes.atlassian.net/wiki","spaceKey":"CAUP","spaceName":"CAU IC Público","spaceUrl":"https://institutocervantes.atlassian.net/wiki/spaces/CAUP","isServer":false},"labels":[],"projectKey":"CAU","serviceDeskId":3,"kbLinkDomainURLs":["https://institutocervantes.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CAU","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1Nzg0MzgsIm5iZiI6MTc0NDU3NzIzOH0.8_NebK9YsOuWM1PD7_V6o-mBzQ3Vhe0yugP48YZKxs0","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"ee6891e2-cdce-40b1-9290-f14abcf936de","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"2abe1b82-d5fa-4fc3-9497-b2d693840039","name":"Actividades y talleres culturales y biblioteca electrónica","description":"Agenda cultural de la Sede en Madrid, actividades, disciplinas, cultura digital, biblioteca electrónica, programas especiales,…","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/2abe1b82-d5fa-4fc3-9497-b2d693840039","lastUpdated":"1709217848805","createdAt":"1697526151836"},{"id":"a1a0e268-7523-420a-8aa2-97e0ff311f83","name":"Cursos de español en línea","description":"Cursos de español por Internet: cursos generales AVE Global, preparación al DELE, cursos de gramática Grama-Exprés, …","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/a1a0e268-7523-420a-8aa2-97e0ff311f83","lastUpdated":"1709216963635","createdAt":"1697526169031"},{"id":"676ccd42-ff91-452d-9ad4-4b2efde9ce78","name":"Cursos de español presenciales","description":"Cursos especializados impartidos en España para estudiantes e hispanistas.","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/676ccd42-ff91-452d-9ad4-4b2efde9ce78","lastUpdated":"1706083745850","createdAt":"1697526191351"},{"id":"b5f1af98-f224-4cb8-a220-f60f996d46be","name":"Formación y acreditación de profesores de ELE","description":"Programas, cursos presenciales y en línea, acreditaciones DADIC dirigidos a profesores y otros servicios relacionados con la formación","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/b5f1af98-f224-4cb8-a220-f60f996d46be","lastUpdated":"1728042194742","createdAt":"1697526183770"},{"id":"7c164fd1-8e61-4d70-abdf-b1086d59fe88","name":"Exámenes","description":"Consultas sobre el examen DELE, la prueba CCSE y el examen SIELE.","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/7c164fd1-8e61-4d70-abdf-b1086d59fe88","lastUpdated":"1706083767478","createdAt":"1697526197343"},{"id":"84766cf4-63a6-4e1d-bc6c-38b204c33062","name":"Acreditación de centros de ELE y otros asuntos","description":"Acreditación de centros de ELE por parte del IC, otros servicios, consultas generales","categoryUrl":"https://institutocervantes.atlassian.net/servicedesk/customer/portal/3/topic/84766cf4-63a6-4e1d-bc6c-38b204c33062","lastUpdated":"1728042872119","createdAt":"1697526201984"}]}},"reqCreate":{"id":81,"projectId":10003,"form":{"name":"Actividades culturales en España","descriptionHtml":"","callToAction":"Actividades culturales en España","intro":"<p>Agenda cultural, actividades, disciplinas, cultura digital, programas especiales, &hellip;</p>","instructions":"","icon":10495,"iconUrl":"https://institutocervantes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10087","fieldConfigId":"10263","label":"Nombre y apellidos","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10085","fieldConfigId":"10261","label":"Origen del ticket","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10159"],"values":[{"value":"10161","label":"Teléfono","selected":true,"children":[]},{"value":"10160","label":"Email","selected":false,"children":[]},{"value":"10159","label":"Portal","selected":false,"children":[]},{"value":"11816","label":"Escalado","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10229","fieldConfigId":"10430","label":"¿Con qué tema tiene que ver tu solicitud?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11135","label":"Información general","selected":false,"children":[]},{"value":"11136","label":"Otro asunto","selected":false,"children":[]},{"value":"11252","label":"Publicaciones","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"¿Qué necesitas?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Por favor, danos datos y detalla toda la información posible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunta imágenes o documentos","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/81","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/81","calendarParams":{"firstDay":1,"date":"2025-04-13T22:47:18+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d/%m/%Y","dateTimeIfFormat":"%d/%m/%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTY4OTFlMi1jZGNlLTQwYjEtOTI5MC1mMTRhYmNmOTM2ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1Nzg0MzgsIm5iZiI6MTc0NDU3NzIzOH0.8_NebK9YsOuWM1PD7_V6o-mBzQ3Vhe0yugP48YZKxs0","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"ee6891e2-cdce-40b1-9290-f14abcf936de","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2024-01-19T10:48:25.092233Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[81,79,53,82,83,84,85,88,55,90,86,87,89],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Formulario - Resto de solicitudes","submit":{"lock":false,"pdf":false},"templateFormUuid":"0dd2ccca-c787-40d2-8b00-95aed2d8a85e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"812483b0-7b3b-4d70-ba14-e10835c5403f"}},{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"(*) Dato obligatorio"}]},{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"(**) "},{"type":"text","text":"Aviso legal y política de privacidad","marks":[{"type":"link","attrs":{"href":"https://cervantes.org/es/aviso-legal"}}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"De conformidad con lo establecido en la legislación vigente, te informamos de que los datos aportados en este formulario serán tratados por el Instituto Cervantes, en calidad de responsable del tratamiento, con la base de legitimación de tu consentimiento, con la única finalidad de "},{"type":"text","text":"gestionar y tramitar el servicio de atención solicitado y dar respuesta a tu consulta","marks":[{"type":"strong"}]},{"type":"text","text":". Tus datos no serán comunicados a terceros, salvo obligación legal, y serán conservados mientras no revoques el citado consentimiento o te opongas a él. Puedes ejercer en cualquier momento los derechos de acceso, rectificación, oposición, portabilidad, limitación al tratamiento y supresión de tus datos como se indica en la "},{"type":"text","text":"información adicional sobre protección de datos personales","marks":[{"type":"link","attrs":{"href":"https://cervantes.org/es/sobre_proteccion_datos_rgpd_adicional_cau_instituto_cervantes_es"}}]},{"type":"text","text":"."}]}]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cm","label":"Acepta las condiciones legales","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"He leído y acepto el aviso legal y la política de privacidad (**) y autorizo que mis datos sean tratados por el Instituto Cervantes, con la finalidad de gestionar el servicio solicitado.","other":false}],"questionKey":""}}},"uuid":"0dd2ccca-c787-40d2-8b00-95aed2d8a85e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2024-01-19T10:48:25.092233Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[81,79,53,82,83,84,85,88,55,90,86,87,89],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Formulario - Resto de solicitudes","submit":{"lock":false,"pdf":false},"templateFormUuid":"0dd2ccca-c787-40d2-8b00-95aed2d8a85e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"812483b0-7b3b-4d70-ba14-e10835c5403f"}},{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"(*) Dato obligatorio"}]},{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"(**) "},{"type":"text","text":"Aviso legal y política de privacidad","marks":[{"type":"link","attrs":{"href":"https://cervantes.org/es/aviso-legal"}}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"De conformidad con lo establecido en la legislación vigente, te informamos de que los datos aportados en este formulario serán tratados por el Instituto Cervantes, en calidad de responsable del tratamiento, con la base de legitimación de tu consentimiento, con la única finalidad de "},{"type":"text","text":"gestionar y tramitar el servicio de atención solicitado y dar respuesta a tu consulta","marks":[{"type":"strong"}]},{"type":"text","text":". Tus datos no serán comunicados a terceros, salvo obligación legal, y serán conservados mientras no revoques el citado consentimiento o te opongas a él. Puedes ejercer en cualquier momento los derechos de acceso, rectificación, oposición, portabilidad, limitación al tratamiento y supresión de tus datos como se indica en la "},{"type":"text","text":"información adicional sobre protección de datos personales","marks":[{"type":"link","attrs":{"href":"https://cervantes.org/es/sobre_proteccion_datos_rgpd_adicional_cau_instituto_cervantes_es"}}]},{"type":"text","text":"."}]}]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cm","label":"Acepta las condiciones legales","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"He leído y acepto el aviso legal y la política de privacidad (**) y autorizo que mis datos sean tratados por el Instituto Cervantes, con la finalidad de gestionar el servicio solicitado.","other":false}],"questionKey":""}}},"uuid":"0dd2ccca-c787-40d2-8b00-95aed2d8a85e"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:twinit-reports-app__tw-issue-view-footer-create_request","name":"tw-issue-view-footer","html":"<div class=\"ap-container\" id=\"ap-twinit-reports-app__tw-issue-view-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-twinit-reports-app__tw-issue-view-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"twinit-reports-app\",\n \"uniqueKey\":\"twinit-reports-app__tw-issue-view-footer-create_request\",\n \"key\":\"tw-issue-view-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"tw-issue-view-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://tw-user-actions.herokuapp.com/issue_view?xdm_e=https%3A%2F%2Finstitutocervantes.atlassian.net&xdm_c=channel-twinit-reports-app__tw-issue-view-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=twinit-reports-app&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1NzhkMzExNzRkYjg5YjUzMmUxMDcxYzAxYTg0YTg3ZDFjMGNkMDNhOWRhYmIzYzU2ZWIyZDg5Yzg4MDc5MGVhIiwiaXNzIjoiNTdlNWM5NTgtZjk1Ni0zNDIzLTlmYzUtYTk5MWE0OGMwNGEyIiwiY29udGV4dCI6e30sImV4cCI6MTc0NDU3ODEzOCwiaWF0IjoxNzQ0NTc3MjM4fQ.FN6WchviNL-Kv7h7nKJhSZMYopHXz_6dAgy91fDDgb8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjU3ZTVjOTU4LWY5NTYtMzQyMy05ZmM1LWE5OTFhNDhjMDRhMiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvaW5zdGl0dXRvY2VydmFudGVzLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2luc3RpdHV0b2NlcnZhbnRlcy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJDQVUiLCJpZCI6IjEwMDAzIn19fSwiZXhwIjoxNzQ0NTc4MTM4LCJpYXQiOjE3NDQ1NzcyMzh9.8D4zXZbE6_Fd6hrR3N1kRW014d1KUx50DaAZyhI5Lyo\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://institutocervantes.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://institutocervantes.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CAU\\\",\\\"id\\\":\\\"10003\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CAU\\\",\\\"project.id\\\":\\\"10003\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"81\\\"}\",\n \"timeZone\":\"Europe/Madrid\",\n \"origin\":\"https://tw-user-actions.herokuapp.com\",\n \"hostOrigin\":\"https://institutocervantes.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=institutocervantes","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6e74679cb3be4cfb2f0ced594f90001e156cc110_lout","baseUrl":"https://institutocervantes.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://institutocervantes.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["enero","febrero","marzo","abril","mayo","junio","julio","agosto","septiembre","octubre","noviembre","diciembre"],"monthsShort":["ene","feb","mar","abr","may","jun","jul","ago","sep","oct","nov","dic"],"weekdaysShort":["dom","lun","mar","mié","jue","vie","sáb"],"weekdays":["domingo","lunes","martes","miércoles","jueves","viernes","sábado"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ee6891e2-cdce-40b1-9290-f14abcf936de","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3b8ae75d790a41aa939b291392f86fc7","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}